Insurance

StudyCare insurance for international students

The welfare of our students is our top priority. We know that by studying and living abroad students are making a major investment in their education and their future. It will be one of the most rewarding and exciting experiences of their life. It is vital that students are secure and safe during their time abroad.

StudyCare policy downloads

What is StudyCare?
StudyCare is a comprehensive insurance plan administered by ACE European Group Limited, a leading insurance provider. It has been developed specifically for international students by leading education specialists with over 35 years’ experience. Student care and support services are provided by a team of specialists supporting over 15,000 students every year.

What's included?

Below is a summary of the most important features of each policy . Please read each policy in detail to make sure that is suits the students needs. To view the full detials, download one of the PDF's at teh bottom of this page.

Why StudyCare is right for your students
StudyCare has been designed specifically to offer your students the comprehensive protection and support they need throughout their studies. From the time they set off to the moment they they arrive back home, students are free to concentrate on their studies, secure in the knowledge that they have a level of insurance cover second to none.

With StudyCare help is always just a phone call away.

How much will it cost?

Health and medical insurance in Australia

For students studying in Australia on a student visa it is compulsory to take out Overseas Student Health Cover (OSHC). This will cover health-related matters whilst in Australia. In Australia, StudyCare is designed to complement OSHC by providing fully comprehensive cover, over and above that offered by OSHC.

Download a policy brochure

• UK - policy document (PDF, 259KB)
• Australia - policy document (PDF, 235 KB)
• New Zealand - policy document (PDF, 231 KB)
• USA - policy document (PDF, 6MB)

Your questions answered

Is it compulsory for students to have insurance?
Yes. As a professional education provider Study Group take student safety and security very seriously. That is why we insist that all out students are appropriately insured during their time with us.

How do students take advantage of the cover?
For your convenience, at the time of student enrolment StudyCare insurance will be automatically allocated and invoiced unless the student can provide proof of alternative adequate cover.

When will the cover start?
Cover for cancellation expenses starts from the moment the student has paid the insurance fee in full. Cover for the remaining sections starts from the inclusive dates for which cover is required. These dates will include time for their journey to their study destination and return home.

What will the student receive as proof of cover?
The Study Group invoice will show that the student has been charged for insurance. All joining instructions will have the 24-hour ACE European Group Limited Rescue emergency telephone number in the event that the student will need assistance whilst en route. The student's Study Group reference number is their StudyCare policy number.

What happens if the student cancels or changes their course?
StudyCare includes cancellation and curtailment cover. Tuition and accommodation fees up to a certain level are covered if the student has to cancel because of illness or accident. If the student changes their course, we will change the insurance period to suit the length of the course and travelling times, without penalty.

Who should the student contact to make a claim?
The student should contact the Student Services department who will advise and help deal with the claim and the insurance company.

Will the student have to pay excess against any claims?
In some cases the student will have to cover the excess themselves. Full details are set out in the StudyCare policy booklet.

All information updated: November 2007